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about 3 years ago in Composer 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
about 3 years ago in Business Hours and time measure 0 Backlog

Saved searches

When users are searching for the same topic over and over again, they would like to be able to save the view on their sidebar for easier access. Some of the things they are searching for again and again are their @mentions. or certain tags that ma...
over 3 years ago in P1 navigation - left pane 0 Backlog

Company-wide setting for default meeting length

Ability for a company admin to set a default meeting length for the whole organization. Can be changed by users when they create individual invites.
over 1 year ago in Cal/scheduling efficiency 0 Backlog

Track calendar/shift/business hour in time metrics at all times

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
about 2 years ago in Business Hours and time measure 0 Backlog

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

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over 2 years ago in Live Chat 0 Backlog

Keyboard shortcut: expand last message text within message body

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over 2 years ago in Composer / Keyboard shortcuts 0 Backlog

Keyboard shortcut to go to most recent / oldest email in a conversation

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over 2 years ago in Desktop 0 Backlog

Include attachments when logging emails to Hubspot

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almost 3 years ago in Existing integrations 0 Backlog

Customize the timezone for the Front Chat "notify me" email - currently there is a hard-coded timezone

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almost 3 years ago in Live Chat 0 Backlog