All ideas

Showing 1475

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...

2 months ago in Analytics Widgets 0 Backlog

6 VOTE

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.

3 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

1 VOTE

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".

3 months ago in Core Product Experience 0 Backlog

1 VOTE

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...

3 months ago in Developer Platform 0 Backlog

2 VOTE

Separate KBs for different workspaces or teammate groups

We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...

3 months ago in Knowledge Base 0 Backlog

27 VOTE

Improve look & feel of the Front Knowledge Base

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. customize color of site header beyond just light and dark adjust grid layout / density of categories custom icons in...

3 months ago in Knowledge Base 0 Backlog

1 VOTE

Language support: Thai

No description provided

3 months ago in Native features 0 Backlog

9 VOTE

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

3 months ago in CSAT - Customisation - Survey 0 Backlog

2 VOTE

Fine Tune Teammate Invite Permissions (restrict to Company Admins)

As a company admin, I would like to delegate a few tasks to the Workspace admins while limiting their ability to add/invite new teammates to Front.

3 months ago in Increase granularity of admin permissions 0 Backlog

3 VOTE

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments

3 months ago in Core API / Knowledge Base 0 Backlog

Please enter your email address

FILTER BY CATEGORY