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Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
over 3 years ago in Managing/Updating Events 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
7 months ago in CSAT - Customisation - Survey 0 Backlog

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.
over 1 year ago in Core Product Experience 4 Backlog

[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy
3 months ago in AI / AI similar conversations 0 Backlog

iMessage / Apple Business Chat Channel integration

Ability to integrate iMessage Business Chat as a channel in Front.
over 3 years ago in New integration requests 1 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
over 3 years ago in Auto-reply 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
11 months ago in Insights / Workflows 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
over 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
about 1 year ago in Admin Experience / Message templates 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
5 months ago in Conversation Stages 0 Backlog