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Allow KB article suggestions from internal users in Front inbox

The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...

8 months ago in Knowledge Base 0 Backlog

2 VOTE

Instagram channel — support group DMs

No description provided

over 1 year ago in Existing integrations 0 Backlog

2 VOTE

Starred folder should have a counter

Today, the Starred folder does not have a count next to it. Suggestion to treat this folder like others in the sidebar and have a counter.

over 1 year ago in P1 navigation - left pane 0 Backlog

2 VOTE

Allow admin to edit teammate login email

Today there is no simple way for a teammate's login email to be updated from within the company settings. Editing the email could potentially trigger a notification to the user. There may be some cases where editing the login email is not permitte...

over 1 year ago in Login and SSO settings 1 Backlog

3 VOTE

Limit number of meetings that can be created in a week via scheduling link

No description provided

about 2 years ago in Scheduling Links 0 Backlog

5 VOTE

Company admin can reset password on behalf of a teammate

For instances where a teammate can't access a Front password recovery email from Outlook/Gmail directly, allow admins to reset the password on their behalf, and then share the password with the teammate. This allows them to gain access back to Fro...

over 3 years ago in Admins can control more teammate settings / Login and SSO settings 0 Backlog

2 VOTE

More meaningful API rules endpoint results

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...

over 1 year ago in Workflows 0 Backlog

1 VOTE

Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

SMS channels should be able to send/receive video files in 2024

8 months ago in Twilio 0 Backlog

1 VOTE

HubSpot integration supports creating/editing Tickets

Get the possibilities to create a ticket through the Hubspot plugin

8 months ago in Existing integrations 0 Backlog

2 VOTE

Custom Variable for Template

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have

over 1 year ago in Core Product Experience 0 Backlog

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