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Activation1
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Admin Experience142
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AI167
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Backoffice2
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Client Platform97
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Contacts81
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Core Product Experience641
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Developer Platform356
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Insights74
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Analytics areas1
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Analytics Exporting Data5
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Analytics Functionality15
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CSAT19
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Direct connectors0
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Insights - Other1
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Insights - Systems0
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Metrics13
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Breakdowns and totals2
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Metrics - misc improvements1
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Metrics by type5
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Knowledge Base86
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Live Chat113
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Search28
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Systems69
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Showing 1615 of 1615
3
VOTE
Clearly list which tags have been added in a rule.
When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
3
VOTE
Live Chat, partner/custom channels: Ability to reply to message
It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
2
VOTE
2
VOTE
Being able to use Hyperlink for folders on same server
In outlook if i had to send a colleague the path to a specific folder I could just use an Hyperlink over any type of text and use the path as the link They could click on that path and get redirected automatically. In front it works with URLs but ...
2
VOTE
2
VOTE
8
VOTE
Disable 'Track sent emails' setting for all channels
Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...
8
VOTE
8
VOTE
1
VOTE
Better search/filter/organization for Knowledge Base redirects
Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.