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[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.

5 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

1 VOTE

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...

5 months ago in Admin Experience 0 Backlog

3 VOTE

Display all channel settings, even those set during channel set up

Some feedback around channel settings. Some channels - e.g. Slack in this case - have settings that are configured when setting up the channel and after that they are never available to the admin. e.g. "Author name", "Message threading", "Slack ch...

over 1 year ago in Channel management / Twilio 0 Backlog

5 VOTE

Pin tag for a teammate after it has been created (not just during creation)

Ability to pin tags from the Edit flow for a tag

about 2 years ago in P1 navigation - left pane 0 Backlog

2 VOTE

Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365

11 months ago in New integration requests 0 Backlog

4 VOTE

Choose whether a moved conversation (by a rule) is archived or not for subscribers

When a conversation is moved by a rule : Choose whether it archives or not for subscribers : today, front automatically archives the conversation for subscribers.

over 1 year ago in Workflows 0 Backlog

3 VOTE

Integrate chatbot with API

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.

over 1 year ago in Chatbots 0 Backlog

2 VOTE

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...

11 months ago in AI / Insights 0 Backlog

4 VOTE

Stripe Integration

It would be great to see the customer's products/subscriptions in Stripe without having to leave the conversation

over 1 year ago in Developer Platform 0 Backlog

2 VOTE

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names

11 months ago in Bulk updates 0 Backlog

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