ADD A NEW IDEA

All ideas

Showing 1939 of 1939

Export message templates to CSV

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
almost 2 years ago in Admin Experience 2 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
over 1 year ago in Chatbots / Knowledge Base 1 Backlog

Chatbot handoff - Add "Create Customer Portal Conversation" option

Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...
2 months ago in Chatbots / Customer Portal 0 Backlog

Trigger workflows from other Front objects, e.g. Contact

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...
2 months ago in Macros / Rule actions / Workflows 0 Backlog

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
over 1 year ago in Linked conversations 1 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
over 1 year ago in Knowledge Base 3 Already available

Autocorrect spelling when composing emails

No description provided
over 4 years ago in Composer 3 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
about 2 years ago in Internal discussions 0 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields
almost 2 years ago in Navigate - find your work 1 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
over 2 years ago in Scheduling Links 0 Backlog