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Customized send later time selection

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.
7 months ago in Compose - write efficiently with quality 3 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
over 3 years ago in Developer Platform 0 Backlog

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
11 months ago in Live Chat 0 Planned

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
12 months ago in Knowledge Base 0 Already available

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
about 3 years ago in Admins can control more teammate settings 1 Backlog

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
over 1 year ago in Core Product Experience 1 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
about 3 years ago in Comments / @ mentions 4 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
26 days ago in AI / AI compose / Composer 0 Backlog

[action] Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
26 days ago in AI / AI insights / AI knowledge 0 Backlog

[core] AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...
about 2 months ago in AI / AI tagging 0 Backlog