All ideas

Showing 1620 of 1620

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

3 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...

7 months ago in Dev Relations / Front Chat 1 Backlog

33 VOTE

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)

about 2 years ago in CSAT - channels / Live Chat 0 Backlog

1 VOTE

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...

24 days ago in Admin Experience / Workflows 0 Backlog

15 VOTE

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts

12 months ago in Knowledge Base 0 Backlog

28 VOTE

Align text and images (right-aligned, left-aligned, center)

No description provided

almost 2 years ago in Composer 4 Backlog

8 VOTE

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...

6 months ago in Chatbots / Knowledge Base 1 Backlog

25 VOTE

New metric: first reply handle time

In Analytics, measure handle time for first reply only

over 1 year ago in Analytics - Times 0 Backlog

9 VOTE

Option to embed/iframe content from other applications into Knowledge Base

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well

7 months ago in Knowledge Base 1 Backlog

18 VOTE

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...

about 1 year ago in Core Product Experience / Links 0 Backlog

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