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Drag discussion threads into Microsoft folders

Filing of discussions in shared drives
about 1 year ago in Two-way sync 1 Backlog

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.
about 1 year ago in Live Chat 0 Backlog

Integrate Salesforce Leads with Front Contacts

Integrate Salesforce Leads with Front Contacts. Just like Contacts, I would synchronize my Leads in Salesforce with the Contacts in Front and not synchronize the Contacts in Salesforce with the Contacts in Front. It would be nice to have a choice...
about 1 year ago in Contacts 0 Backlog

Allow copying parts of the conversation subject on mobile

Currently you can not copy any part from subject (like a reference) on mobile app (using android) only the complete subject
about 1 year ago in Mobile 4 Backlog

Prevent inviting non-Front participants

Currently the Participants Menu allows anyone the user has previously emailed / is in contacts menu to be invited. This can create issues where they try to add a non-business / non-front user. Ideally there should be a way to restrict this to only...
about 1 year ago in Collaborate - work together seamlessly 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
about 1 year ago in Other (workflows) / Triage - get to inbox 0 0 Backlog

Support Messaging Services SID for mesages sent via Twilio

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
about 1 year ago in Twilio 0 Backlog

Hyperlink Rules and Templates from desktop app

Today, if i want to share a link to a template or a rule, I have to open Front on my web browser (vs app) and copy the URL Would be great to be able to be able to hyperlink directly from the desktop app
about 1 year ago in Desktop 0 Backlog

AI composer in templates

When creating templates, have the AI composer there to help create better templates
about 1 year ago in AI / Message templates 0 Backlog

Recurring vacation responders

I would really like to create recurring vacation responders. I don't work on Thursdays, but I would like to let our customers know I'm not available when they send me an email. Now I have to set this manually every week which is easy to forget ofc...
about 1 year ago in Vacation responders 0 Backlog