Skip to Main Content

All ideas

Showing 1368 of 1368

Option to disable auto bullets on "*" or "-" in iOS Mobile App (like on deskstop)

I some cases I paste items which start with "*" or "-" and FrontApp auto formats them to bullets. I want to be able to disable this as I can on the desktop.

Multiple plugins open simultaneously

Sometimes I need to copy multiple fields of information directly from one plugin to another. Having multiple plugins all open could also allow more of a customizable "dashboard" experience in Front.
4 months ago in Developer Platform 0 Backlog

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
4 months ago in Other (Contacts) 0 Backlog

Dynamic sizing for Front Chat composer

When responding to Front Chat messages, the draft window at the bottom of the screen doesn't get bigger to show the whole message, so you have to scroll on the side to read it all, other interactions i.e. emails, the window will get bigger until i...
4 months ago in Composer / Front Chat 0 Backlog

Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
4 months ago in Knowledge Base 0 Backlog

Iframe Plug in on Knowledge Center Articles

Iframe plug-in on knowledge center articles so that we can put in supademos using script instead of youtube links. This helps give visual step by step examples to users reading our articles.
4 months ago in Knowledge Base 0 Backlog

Configure columns for custom fields in contacts manager

I saw that I could use Custom Fields to add custom columns. But unfortunately I can't configure them the way I want.Example in this screenshot, the Twitter and Description columns don't interest me at all. I would have liked to be able to delete/h...
4 months ago in Contacts 0 Backlog

Fetch Google location (and other values) from Google Business Messages payload

Having the Google Business Messages integration is a great feature. However, with more than 200 Business profile locations on Google connected to the same agent, it's difficult to get an overview of what location customers started the Business Mes...
4 months ago in Developer Platform 0 Backlog

Increase the character limit for Front Chat

The limit is set to 2000 characters currently, it would be nice if this could be increased to avoid needing to send multiple messages or direct the customer to another form of communication i.e. email when dealing with a more complex inquiry.
4 months ago in Live Chat 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
4 months ago in Bulk updates / Email channels 0 Backlog