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Send to Slack integration — support for customizing fields

The Send to Slack form is an awesome way to highlight convos in Slack channels. It'd be great to add other fields to the form that are customizable. This would make highlighting and viewing relevant information in Slack easier
over 2 years ago in Existing integrations 0 Backlog

Ability to set the width of a plugin as a developer

No description provided
over 2 years ago in Plugins 0 Backlog

When sharing a conversation link, be able to select who can access it

When Sharing a link, select who can access the conversation on the fly between: Any Teammate with the link or Only Teammates with Access. View picture for example.
over 2 years ago in Core Product Experience 0 Backlog

Make read status more granular: on a message basis rather than conversation level

Currently, viewing a conversation marks the whole thing as being read, even if you didn't scroll up to see all the messages in the convo. This confuses some users when they read the most recent message in a long conversation, and the next time the...
over 2 years ago in Core Product Experience 0 Backlog

Remove Participants as an option for the Move Action in rules

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
over 2 years ago in Rule actions 1 Backlog

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
over 2 years ago in Front Chat 0 Backlog

Let users of an inbox be able to see what other users have access to this inbox.

Users of a shared inbox need to know who they share the inbox with. It is indispensible for cooperation and communication that users of shared inboxes know who else has the information they have. Most of the users are not administrators. Administr...
over 2 years ago in Core Product Experience 0 Backlog

Customization of calendar invitation email

We would like to be able to customize the content of the calendar invite email. It is currently too "bulky" and forces us to use Google Calendar externally.
over 2 years ago in Calendar - other 1 Backlog

Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)
over 2 years ago in Core Product Experience 0 Backlog

Reply button always on screen

Have the reply button always on the screen, in long emails you have to scroll up or down to reply.
over 2 years ago in Core Product Experience 0 Backlog