Admin Experience

As an admin, I want to share plans generated by the AI assistant in settings to other users. That way they have a clear step by step guide of how to configure something. If not, I'd have to copy and paste the text and send it to the other user

As a team admin, I want the ability to invite new users directly, so that my team can add members as needed without waiting for IT approval, improving efficiency and autonomy in managing our workspace. This capability should include controls at th...

As a Front company admin deploying an API-based integration that requires access to individual teammate inboxes, I want to enable the "Allow access to my individual resources via the API" setting for all relevant teammates in bulk — either across ...

Companies with mixed user populations (e.g., internal employees and external partners or contractors) need more granular control over personal inbox connections in Front. Today, personal inbox channel connection can be blocked uniformly across the...

This is doable in Outlook, as we can't allow users to share their inbox with other team members. The ability to block "delegation" permissions would allow us to maintain this security posture.

If a teammate group's membership is managed by an IdP (Entra, Okta, etc.), the teammate group cannot be edited in Front via the API. This behavior prevents Admin from controlling a teammate group's contacts and contact list access. To control the ...

For clients with a sandbox/trial/developer account where significant effort has gone into testing workflows and integrations in a sandbox environment, migrating to production requires substantial manual work and copy/paste. It would be incredibly ...

The majority of our company's tags are only visible to specific inboxes. If a new tag is added during rule creation it is automatically made visible to all inboxes which adds a manual, often forgotten step of editing the tag after it's been created.

Allow admins to" FIELD EDITING: choose who can edit fields on a conversation, teammate, account, contact. If disabled, user cannot edit the field. FIELD DISPLAY: choose which fields apply on objects (contacts, accounts, convo, app objects) bas...

Current audit log only covers classic rules, but does not cover changes to branching rules.