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Admin Experience

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Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
over 2 years ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
11 months ago in Admin Experience 0 Backlog

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...
over 3 years ago in Conversation/inbox permissions 1 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
7 months ago in Manage conversation content 0 Backlog

Export tags to CSV

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 1 year ago in Admin Experience 0 Backlog

Turn off ability to edit the subject

No description provided
4 months ago in Admin Experience 0 Backlog

Connect multiple companies in Front

As the manager of a group of multiple companies, I would like the ability to connect all my companies in Front. Currently, Front only supports a single company per account, and while the Workspace feature is interesting, it does not fully address ...
12 months ago in Workspaces 1 Backlog

Send notification when conversations is reported as phishing or spam

Allow admins to configure an address that phishing emails should be sent to
over 3 years ago in Admin Experience / Channel management / Security 1 Backlog

Manage an individual teammate's Group membership

An admin can view which teammate Groups a given teammate belongs to, but it can only be edited from the teammate Groups. This means that I want to add a user to multiple teammate Groups I must navigate to each one.
over 2 years ago in Teammate Groups 0 Backlog

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
over 3 years ago in Object/resource management / Teammate Groups 0 Backlog