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Admin Experience

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Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
over 1 year ago in Object/resource management 0 Backlog

Automatically empty trash after 7 days

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...
over 2 years ago in Data retention 0 Backlog

Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
over 3 years ago in Permissions 0 Backlog

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
8 months ago in Admin Experience / Insights 1 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 1 year ago in Permissions / Rule management 1 Backlog

Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
over 2 years ago in Data retention 0 Backlog

All individual inboxes appear in analytics

Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
about 2 years ago in Admins can lock teammate-level settings 0 Backlog

Restrict who you can @mention

In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...
almost 3 years ago in Restrictions 2 Backlog

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
over 1 year ago in Admin Experience 0 Backlog

Convert/merge Workspace tags to Company tags

There are several scenarios where an admin may want to convert workspace tags to company tags and/or merge multiple tags together An admin starts creating multiple Workspaces and realises some of their tags should be available across the new Works...
about 1 year ago in Object/resource management 0 Backlog