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Admin Experience

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PEC email support / include xml certificate

Need support for PEC (certified Italian) email – i.e. instead of seeing the email directly, it is attached along with the xml certificate. This should be a quick fix for you guys on backend to add native support for this.
2 months ago in Compliance & security / Email channels 0 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
10 months ago in Conversation/inbox permissions / Permissions 0 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
almost 2 years ago in Admin Experience / Resource management permissions 0 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
over 2 years ago in Custom fields / Signatures 1 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
over 2 years ago in Default channel management 0 Backlog

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
3 months ago in Admin Experience / Views 0 Backlog

Show time off end date next to a teammate's name

No description provided
about 1 year ago in Admin Experience / Core Product Experience / Teammate management 0 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
over 1 year ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

Track API Tokens in Audit Logs

Track creation and deletion of App and API tokens on the audit logs.
5 months ago in Admin audit trail 0 Backlog

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...
almost 2 years ago in Workspaces 1 Backlog