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Open all conversations of metrics details with a P2+P3 UI

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them
22 days ago in Analytics - Widgets - timeline 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
7 months ago in CSAT - Customisation - Survey 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
over 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
12 months ago in Insights / Workflows 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

Multiple CSAT surveys per workspace

No description provided
6 months ago in CSAT 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
almost 2 years ago in Analytics - Times 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
6 months ago in CSAT - Customisation - Survey 1 Backlog

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
about 1 month ago in AI / AI tagging / AI tracking / Insights 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog