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Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
about 1 year ago in Counters 1 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
5 months ago in Admin Experience 1 Backlog

Embedded hyperlinks & emojis for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
about 1 year ago in Chatbots 0 Backlog

See more similar conversations

It would be helpful if we could: flag suggested conversations that were not helpful (more often than not, there's at least 1 irrelevant suggested similar convo) have the AI generate more similar conversations if possible (when the user flags one o...
14 days ago in AI / AI similar conversations 0 Backlog

Better conversation preview for Similar Conversations

I wish to better understand if a similar conversation is a good one, so I can open it up and get the answer I need. I need to quickly see what a conversation is about. What about seeing a Similar Conversation answer, which is a text saying why thi...
14 days ago in AI / AI similar conversations 0 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
6 months ago in Core Product Experience / Developer Platform 0 Backlog

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 3 years ago in Message templates 2 Backlog

Display history of template creation, and show when last used

In the UI of the "Message Templates" section of Front, i'd like to be able to be able to see the history of the message template (primarily, who created it, and who last edited it), as well as see when it was last used. If I see we have templates ...
4 months ago in Message templates 0 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
6 months ago in Developer Platform 0 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
4 months ago in Knowledge Base 0 Backlog