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11 VOTE

CSAT: hide comment

Hide comments from teammates (while still recording results).

almost 3 years ago in CSAT - journey 1 Backlog

3 VOTE

Open attachments in Google workspace

Open attachments in cloud software (ie google sheets, docs etc

9 months ago in Attachments 0 Backlog

11 VOTE

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export

almost 3 years ago in Desktop 1 Backlog

2 VOTE

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.

6 months ago in Chatbots 0 Backlog

5 VOTE

Exclude Tags from Views

Currently, creating a view allows you to include certain tags within the view, but does not present an opportunity to exclude specifics tags. Excluding tags can be useful in a scenario where you want to view the majority of content, with only a fe...

over 1 year ago in Tags 0 Backlog

4 VOTE

Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...

about 1 year ago in Assigning / Compose - write efficiently with quality 1 Backlog

5 VOTE

[channel] AI Compose / Summarize for SMS, Chat

No description provided

over 1 year ago in AI / AI compose / AI summary 1 Backlog

2 VOTE

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability

6 months ago in New integration requests 0 Backlog

4 VOTE

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.

about 1 year ago in Collaborate - work together seamlessly / P3 display 0 Backlog

14 VOTE

Color coding for shared calendar events

We are using a shared calendar and hoping to have specific event types show as unique colors: For example 1. Training = Blue 2. Demos = Green When viewing this shared calendar within Front Calendar feature or setting the event it does not appear t...

over 3 years ago in Cal Collaboration / Calendar View 1 Backlog

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