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Language support: French

Ability to use Front in French
over 2 years ago in All platforms 3 Backlog

AI suggested replies (Auto-draft) for chat

Same as auto-draft with AI for emails, but for chat
30 days ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

Time Off Calendar

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office
6 months ago in Calendar View 0 Backlog

"Private public" tags as a feature

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
6 months ago in Tags 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
3 months ago in CSAT - Customisation - Survey 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
about 1 year ago in AI / AI summary 0 Planned

CSAT link expiration

Set a duration after which the survey is not accessible
about 2 months ago in CSAT - Customisation - Survey 1 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
over 1 year ago in P1 navigation - left pane 3 Backlog

[KB access control] Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
10 months ago in Knowledge Base 1 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
over 1 year ago in Shared drafts 1 Backlog