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Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.

2 months ago in New integration requests 0

Increase AI tags option

We're trying out the AI tagging system on our main IT mailbox, but the current limit of 10 tags is a bit restrictive for our needs. Ideally, we'd like to be able to set up 15-20 AI tags for better organization.

2 months ago in AI 0

6 VOTE

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.

3 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

1 VOTE

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".

3 months ago in Core Product Experience 0 Backlog

1 VOTE

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...

3 months ago in Developer Platform 0 Backlog

2 VOTE

Customizable context for AI summaries

We are excited about the new AI features like summarizing a thread or drafting a message. It would be useful if we had: The ability to summarize, not just the external conversation, but also the internal team comments The ability to summarize mult...

3 months ago in AI / AI summary / Core Product Experience 0

2 VOTE

Separate KBs for different workspaces or teammate groups

We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...

3 months ago in Knowledge Base 0 Backlog

6 VOTE

Delete message API Endpoint

Today, we can delete messages manually from the interface. Customers needs to be able to hide/delete automated replies by API, such as: Replies sent by the API (Reply to conversation endpoint) OOO auto replies Such replies are pretty dense in the ...

3 months ago in Core API 0

27 VOTE

Improve look & feel of the Front Knowledge Base

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. customize color of site header beyond just light and dark adjust grid layout / density of categories custom icons in...

3 months ago in Knowledge Base 0 Backlog

1 VOTE

Language support: Thai

No description provided

3 months ago in Native features 0 Backlog

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