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Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
over 2 years ago in Core Product Experience 0 Backlog

Ability to create rules with the API

No description provided
over 2 years ago in Core API 1 Backlog

Support searching for part of words, email, IDs (partial search)

Description: Sometimes I search using only a part of a longer keyword. Keywords can be: an email address where I remember partially the domain name an order ID where I only know the beginning or the end, or when there is a space in it but I don't ...
over 3 years ago in Matching 0 Backlog

Merge conversations rule action

No description provided
almost 4 years ago in Rule actions 0 Backlog

Library and templates for company rules

Open rule templates to individual and company rules for a more seamless and accurate rollout. Example use cases: main Highway use case revolves around using the rules and macros in a personal inbox. The rules and connectors we published are only s...
9 months ago in Company rules / Rule library 0 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
over 2 years ago in Calendar - other 0 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
almost 2 years ago in Knowledge Base 0 Backlog

A centralized team calendar for a shared inbox

No description provided
almost 3 years ago in Cal Collaboration 0 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
almost 2 years ago in Live Chat 4 Backlog

New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
11 months ago in Smart rules 0 Backlog