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Activation2
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Admin Experience152
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AI189
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AI angel (QA before sending)4
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AI answer10
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AI compose14
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AI data extraction3
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AI extensibility3
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AI insights3
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AI knowledge3
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AI language5
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AI message translation1
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AI runbooks1
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AI settings2
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AI similar conversations8
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AI suggested replies (auto draft)13
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AI summary11
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AI Synopsis0
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AI tagging19
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AI tracking3
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Backoffice2
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Client Platform99
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Contacts83
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Core Product Experience668
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Developer Platform371
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Insights87
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Analytics areas2
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Analytics Exporting Data6
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Analytics Functionality18
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CSAT21
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Direct connectors0
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Insights - Other0
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Insights - Systems1
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Live dashboard2
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Metrics14
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Breakdowns and totals3
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Business Hours and time measure2
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Metrics - misc improvements1
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Metrics by type4
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Knowledge Base86
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Live Chat115
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Search28
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Systems70
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Workflows128
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Advanced rule conditions and actions15
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Company rules1
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Links based rules0
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Load balancing3
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Macros6
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Rule actions11
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Rule conditions4
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Rule library2
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SLA1
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Smart rules5
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Teammate availability11
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Views6
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Systems
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Showing 65
1
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8
VOTE
Sync the Drafts folder from Exchange Online into Front, into Drafts
Please sync the Drafts folder from Exchange Online into Front, into Drafts. (Same as you do for other folders in an Exchange Online mailbox). For context: Sage 200 accounting software generates emails into Drafts of a user's mailbox. User then has...
6
VOTE
1
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16
VOTE
4
VOTE
Instagram - add link to DM conversation or user profile on Instagram
There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
3
VOTE
Play and send audio messages directly within the chat interface
When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...
6
VOTE
Report Phishing and Spam integration with Google Workspace
Currently when users report phishing in FrontApp, the FrontApp Security team gets notified.We would like our internal staff to get notified as well, and if possible integrate this into Google Workspace so those reports show up in the Security Dash...
3
VOTE
Allow customization of "Sent from Front" Alt Text for the tracking pixel
When we send emails from Front, y'all are inserting some HTML for the tracking pixel at the bottom of them like this: <img src=3D"https://app.frontapp=.com/api/1/noauth/companies/46f9519e86737210e538/seen/msg_2663shay/han_7pxi= aai/18b90fec.gif...