Triage - get to inbox 0

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Last snooze time added to snooze list

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...

12 months ago in Snooze 0 Backlog

5 VOTE

Company tag visibility

Allow Company Tags to be visible on some but not all Workspaces (similar to how we can have Workspace Tags visible on some but not all Inboxes). Use case is - Company Tags should be shared by some departments across company (Sales, Operations, Sup...

over 1 year ago in Tags 1 Backlog

5 VOTE

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether

over 1 year ago in Tags 0 Backlog

6 VOTE

Ability to toggle date format for snooze to non-US

To be able to set it to dd-mm-yy or mm-dd-yy

about 2 years ago in Snooze 1 Backlog

5 VOTE

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...

almost 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

4 VOTE

Assignment of Merged Conversations

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.

over 1 year ago in Assigning / Core Product Experience 0 Backlog

2 VOTE

Improve visual difference between comments and messages

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.

9 months ago in P3 display 0 Backlog

2 VOTE

Allow multiple people assigned to one conversation

We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...

9 months ago in Assigning 4 Backlog

3 VOTE

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)

about 1 year ago in Collaborate - work together seamlessly / P3 display 0 Backlog

3 VOTE

Support downloading all conversation attachments

Add download all to conversation attachments. Today action is only available for message attachments

about 1 year ago in Attachments / P3 display 0 Backlog

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