Core Product Experience

For example:- unassigned- archived- custom conversation fields- Ticket status

The ability to see ticket IDs at the top of P2 without the need to click on the message.

Similar to Google Calendar, the ability to label specific colors within the Calendar.

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)

If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.

Suggestion to be able to merge discussions, like how you can merge emails in Front today