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Core Product Experience

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Ability to sync all messages to sender/recipient similar to Twilio/SMS channels

When you hit compose and create a new message it would be preferred if a setting existed that would automatically thread message to an existing thread if the sender/recipient is the same. Currently Front will always create a new conversation when ...
over 1 year ago in Composer / Merge / privacy leaks / threading 0 Backlog

Use our company logo as the image when there are no emails in inbox instead of default image

This is just an aesthetic change but I believe it would make the tool look much more professional & "designed" for the company/team using it if they saw the logo there instead of the default cartoon
over 1 year ago in Other (CPX) 0 Backlog

Have a button that removes all reply formatting so that the message is reset to normal text

No description provided
over 1 year ago in Composer 0 Backlog

In a team inbox, when mail is unthreaded, show the sender name in the conversation cell of an outbound sent message instead of the recipient

No description provided
over 1 year ago in Core Product Experience 0 Backlog

When a team member 'takes over' a draft, keep the signature the same as the original owner's and not the new editor's

When another member of our team 'takes over' a draft, the signature automatically changes to that team members signature. We review a lot of emails internally and make changes accordingly however the reviewer isn't necessarily the person sending t...
over 1 year ago in Core Product Experience 0 Backlog

Add the comments section to an external window of any email (composed or existing)

It would benefit our entire company as we use the comments section for notes to ourselves and others. Also, it would make the comments section cohesive across the board regardless what window you are in while using Front. Attached is a screenshot ...
over 1 year ago in Core Product Experience 0 Backlog

Keyboard shortcut: changing channel ("from" address)

I tend to change channels quite often, and using the mouse to do so isn't the most convenient method :) Using a shortcut would be amazing!
over 1 year ago in Composer / Keyboard shortcuts / Message headers / metadata 0 Backlog

Dynamic variable for time-of-day greeting

Sometimes you don't have the customer's name, and you need something more formal than hi or hello. Or perhaps you have the customer's name, but you just want to be more formal than hello [name]. That's why we would like to see a message variable f...
over 1 year ago in Message templates 0 Backlog

Remind to send the email after answering

Suggestion for Front to remind the user that some emails have been written but not sent. It has happened to me several times, when I compose a response to an email, but just forget to click on "Send".
over 1 year ago in Composer 0 Backlog

Allow additional URL schemes

The composer does not allow the use of uncommon URL schemes in hyperlinks, and does not automatically linkify URLs using uncommon URL schemes. Also, links in incoming messages that use uncommon URL schemes are silently blocked. They still appear t...
over 1 year ago in Core Product Experience 0 Backlog