ADD A NEW IDEA

Core Product Experience

Showing 669

Separate Internal Comments From Email Thread

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...
about 2 years ago in Comments / @ mentions 0 Backlog

"Send later and archive" option when replying to an email

No description provided
almost 3 years ago in Triage - get to inbox 0 0 Backlog

Keyboard shortcut: highlighting words

Just convenient.
about 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Linking conversations shows up across all conversations

At the moment if we link conversation A with conversation B, we still need to link conversation B with conversation A to show the link. It would be great if linking would automatically show across all conversations rather than doing it twice for e...
over 1 year ago in Core Product Experience 0 Backlog

Support for Embedded, tab-enabled Tables/Forms in Templates

Why Tables/Forms? Forms provide a more efficient method of entering structured data. Forms also reduce errors and encourage data consistency. Desirable Tables/Forms Features Inserting a Table, using the same style of 'Insert Table" interface found...
about 2 years ago in Message templates 0 Backlog

No default selection of send channel when creating draft

No description provided
about 2 years ago in Composer 0 Backlog

Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
over 1 year ago in Core Product Experience / Workflows 0 Backlog

(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
9 months ago in Core Product Experience / Search 0 Backlog

Allow Inbox custom fields in signatures

It would be useful to be able to access the Inbox custom fields when adding template variables into signatures, so that we could have one signature that pulls in inbox-specific information. Right now we use Account custom fields for a similar purp...
about 2 years ago in Signatures 1 Backlog

Simplified Skin Tone Selection for Emoji

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...
over 1 year ago in Compose - write efficiently with quality 0 Backlog