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Core Product Experience

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Back to previous conversation

Like in a web browser if we could go back to the previous page (conversation in this case) it would be pretty usefull for merging and "linking" conversation together.
over 1 year ago in P1 navigation - left pane 1 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
7 months ago in Schedule - manage your calendar 0 Backlog

Keep 1 pinned comment in the email view at all times

When you make a new comment, it shows on the email "feed" (the section between the opened email and the left sidebar where all the emails are), but when someone replies, the comment disappears from the "feed". You can still find it if you open the...
over 2 years ago in Core Product Experience 1 Backlog

Improvements to subject line handling in message templates

No description provided
almost 3 years ago in Message templates 2 Backlog

"Reply to most recent" button when someone emails back as you're composing

Scenario: you're the middle of composing a long, formatted email when someone replies to the email thread you're replying to. You have to copy your email draft's contents, trash the draft, click "Reply all" on the most recent response, and then pa...
7 months ago in Composer 1 Backlog

Improve visual difference between comments and messages

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.
about 1 year ago in P3 display 0 Backlog

Copy & paste code blocks in composer with proper formatting

Ability to insert a block of code in an email body correctly either through copy pasting.
almost 3 years ago in Composer 1 Backlog

Linking conversations shows up across all conversations

At the moment if we link conversation A with conversation B, we still need to link conversation B with conversation A to show the link. It would be great if linking would automatically show across all conversations rather than doing it twice for e...
about 1 year ago in Core Product Experience 0 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
over 1 year ago in P3 display / Triage - get to inbox 0 0 Backlog

Ability to choose download location for email attachment

No description provided
over 2 years ago in Attachments 0 Backlog