Core Product Experience

Showing 609

Drag email into different individual inbox

It doesn't seem like you can click an email and drag between individual inboxes in your Me section. I can change it in the inbox selector but that brings in the entire list of shared inboxes which is overwhelming. I just want to be able to click a...

11 months ago in Core Product Experience 0 Backlog

3 VOTE

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...

11 months ago in Core Product Experience / Linked conversations 0 Backlog

3 VOTE

Improve handling of Forms as a channel, improve form field management

No description provided

11 months ago in Core Product Experience 0 Backlog

5 VOTE

Dictate email text

Typing emails is laborious and time consuming, would be a great time saver if this was implimented

over 1 year ago in Composer 1 Backlog

6 VOTE

Change sender line name back to my actual name instead of "Me"

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?

almost 2 years ago in Core Product Experience 0 Backlog

2 VOTE

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...

8 months ago in AI / AI summary / Core Product Experience 0 Backlog

4 VOTE

Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...

over 1 year ago in Assigning / Compose - write efficiently with quality 1 Backlog

4 VOTE

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.

over 1 year ago in Collaborate - work together seamlessly / P3 display 0 Backlog

5 VOTE

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?

over 1 year ago in Attachments / Existing integrations 0 Backlog

3 VOTE

Last snooze time added to snooze list

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...

12 months ago in Snooze 0 Backlog

Please enter your email address

FILTER BY CATEGORY