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4
VOTE
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Suggest knowledge base links in chat based on key words
When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
1
Backlog
3
VOTE
3
VOTE
Option for chat visitors to close the chatbot conversation themselves
As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
0
Backlog
3
VOTE
Pass custom conversation fields through Front Chat SDK
I'd like to be able to pass custom conversation fields through the Front Chat SDK. Currently it only allows me to pass custom contact fields through. This is problematic because sometimes the fields will be specific to that conversation, and I don...
0
Backlog
3
VOTE
Set chatbot hours and/or conditionally split chatbot responses based on hours
At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
0
Planned
3
VOTE
Alert agent when chat can no longer be replied to
Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...
0
Backlog