Skip to Main Content
ADD A NEW IDEA

Live Chat

Showing 104

Display chat metadata like location, IP address, browser, device type etc.

No description provided
6 months ago in Front Chat / Live Chat 0 Backlog

Integrate chatbot with API

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
6 months ago in Chatbots 0 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
6 months ago in Live Chat 1 Backlog

Increase the number of steps possible for each chatbot

There is a limit of 400 steps for each chatbot. This makes it difficult to extend the chatbot with other roots and localize it.
6 months ago in Live Chat 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
6 months ago in Chatbots 0 Planned

Customize chatbot flow based on chat visitor geographic location

Ability to customize the chatbot flow and serve a different flow to chat visitors based on their geographic location. For example, many companies only service particular regions or countries. It would be great if the chatbot could determine a user...
7 months ago in Chatbots 0 Backlog

Display online status of chat agents in chat widget

Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.
7 months ago in Live Chat 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
7 months ago in Chatbots / Live Chat 0 Backlog

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
8 months ago in Chatbots 0 Backlog

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
8 months ago in Chatbots 0 Backlog