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Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.

over 1 year ago in Chatbots 2 Planned

12 VOTE

Improved analytics for Front Chat

No description provided

almost 2 years ago in Live Chat 0 Backlog

8 VOTE

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...

over 1 year ago in Chatbots 0 Backlog

9 VOTE

ON/OFF toggle for Front Chat widget

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.

over 1 year ago in Live Chat 1 Backlog

6 VOTE

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...

12 months ago in Chatbots 0 Backlog

3 VOTE

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...

6 months ago in Chatbots / Front Chat / Live Chat 0 Backlog

9 VOTE

Clarify inbound messages, outbound messages and comments in Chat conversations

The new design of a Chat conversation means that Inbound messages, Outbound messages and internal notes/comments can be difficult to distinguish due to the shades of blue and grey used. The compose box also now has a "Shared Draft" bar at all time...

over 1 year ago in Live Chat 1 Backlog

5 VOTE

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.

11 months ago in Chatbots 0 Backlog

8 VOTE

Front Chat popup notifications

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.

over 1 year ago in Live Chat 0 Backlog

7 VOTE

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...

over 1 year ago in Live Chat 0 Backlog

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