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Live Chat

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Track user's web client information (OS, device) when they write in via Front Chat

No description provided
over 3 years ago in Live Chat 0 Backlog

See chat guest's site navigation history

We used a different chat app before and used to be able to see the navigation history of the guest we were chatting with, it was really helpful to understand what the guest was looking at at and what other pages he had visited before
almost 2 years ago in Front Chat 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
almost 2 years ago in Chatbots / Live Chat 0 Backlog

Chatbots: Update chatbot transcript UI

Is it possible to update the chatbot transcript so it shows chat bubbles instead of a thread with all the chatbot history? It's better to show maybe 20 of the last messages with chat bubbles.
about 2 years ago in Live Chat 0 Backlog

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.
about 2 years ago in Live Chat 0 Backlog

Analytics show Chat location URL by conversation

Currently in a Chat conversation, the URL origination of a customer is visible. It would be beneficial to see the most frequent website locations or sources of Chat initiated conversations in the analytics as well. This is to determine the most us...
over 2 years ago in Live Chat 0 Backlog

Ability to customise all Chat windows (colour, size etc)

At the moment only the launcher and the header colours can be changed, but in an age where most websites use loads of white areas it would be great if the chat window background colour or the notification 'toast' can be customised to a different c...
over 2 years ago in Live Chat 0 Backlog

Customize the timezone for the Front Chat "notify me" email - currently there is a hard-coded timezone

No description provided
about 4 years ago in Live Chat 0 Backlog