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Live Chat

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Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
10 months ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
10 months ago in Live Chat 0 Backlog

See chat guest's site navigation history

We used a different chat app before and used to be able to see the navigation history of the guest we were chatting with, it was really helpful to understand what the guest was looking at at and what other pages he had visited before
10 months ago in Front Chat 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
12 months ago in Chatbots / Live Chat 0 Backlog

Chatbots: Update chatbot transcript UI

Is it possible to update the chatbot transcript so it shows chat bubbles instead of a thread with all the chatbot history? It's better to show maybe 20 of the last messages with chat bubbles.
about 1 year ago in Live Chat 0 Backlog

Smaller Chat icon on mobile experience

Adapt the size on the chat widget launcher to be smaller on mobile phones. Now it's quite large and takes up little bit too much space.
about 1 year ago in Front Chat / Live Chat 0 Backlog

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.
about 1 year ago in Live Chat 0 Backlog

Ability to customise all Chat windows (colour, size etc)

At the moment only the launcher and the header colours can be changed, but in an age where most websites use loads of white areas it would be great if the chat window background colour or the notification 'toast' can be customised to a different c...
over 1 year ago in Live Chat 0 Backlog

Customize the timezone for the Front Chat "notify me" email - currently there is a hard-coded timezone

No description provided
about 3 years ago in Live Chat 0 Backlog