Developer Platform

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Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments

3 months ago in Core API / Knowledge Base 0 Backlog

4 VOTE

Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...

4 months ago in Existing integrations 0 Backlog

8 VOTE

Ability to initiate 1:1 WhatsApp conversation with more than one person at a time

No description provided

9 months ago in Existing integrations 0 Backlog

7 VOTE

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.

8 months ago in New integration requests 0 Backlog

4 VOTE

Highway Custom Plug In

Clients want to flag certain emails in Highway through a plug-in in Front. This is a similar feature in outlook. This is typically a security risk/requirement that logistics customers may have.

5 months ago in New integration requests 0 Backlog

7 VOTE

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...

8 months ago in Knowledge Base / New integration requests 2 Backlog

3 VOTE

AI Summary of a conversation is available via the API

Ability to pull the AI Summary of a conversation via the API

4 months ago in AI / Core API 0 Backlog

3 VOTE

API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...

4 months ago in Channel API / Core API 0 Backlog

3 VOTE

A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

4 months ago in Developer Platform / Knowledge Base 0 Backlog

6 VOTE

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...

8 months ago in Dynamic objects 0 Backlog

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