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AI knowledge

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[context] AI features to leverage All Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies/AI compose. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a...
5 months ago in AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
about 1 year ago in AI / AI knowledge / Chatbots 1 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
11 months ago in AI / AI knowledge / Knowledge Base 0 Backlog