AI knowledge

I want to be able to bring in product line item data stored in a Google Sheet so that Ask Copilot can leverage this data to answer team member questions such as: - What products do we offer with X attribute and Y type

Problem AI Answers only draws from Knowledge Base content and external sources — it does not use past conversation history, which often contains relevant answers. Request Allow AI Answers to leverage Front conversation history as a knowledge sourc...

Problem Frequently asked questions are scattered across conversations; manual creation of Knowledge Base articles and FAQ content is time-consuming. Request Use AI to identify common questions from conversations and automatically generate Knowledg...

Problem AI Knowledge can only be distinguished at the Workspace level, which limits customers with multiple segments or customer types that need different knowledge bases. Request Enable granular control of which knowledge is available at the Inbo...

Problem AI features like Suggested Reply and AI Answer do not reference images and files in conversations, missing critical information needed for resolution. Request Allow Suggested Reply, AI Answer, and other AI features to use conversation atta...

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Problem Knowledge Base access permissions can only be set at the knowledge base level, not for individual articles or categories, making it impossible to show different articles to different user segments. Request Allow admins to configure audienc...

Problem Users need to read entire conversations or articles to find specific information, which slows resolution time and discovery of insights across data sets. Request Enable asking AI questions on conversations, Knowledge Base articles, and ana...