[context] AI suggested replies to support external knowledge sources
Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
[context] AI features to leverage All Front Conversation History
Leverage past email history for AI Answers/AI Suggested Replies/AI compose. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a...
[context] Use an unpublished KB for suggested replies
It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
[customize] AI suggested replies to include knowledge base source link in the draft
Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
[context] Enable Uploading or Linking of PDFs to inform Suggested Replies
Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.