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AI suggested replies (auto draft)

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[context] AI suggested replies to support external knowledge sources

Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
26 days ago in AI suggested replies (auto draft) 0 Backlog

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
24 days ago in AI suggested replies (auto draft) 0 Backlog

[context] AI features to leverage All Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies/AI compose. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a...
5 months ago in AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
about 1 month ago in AI suggested replies (auto draft) 2 Will not do

[channel] AI suggested replies (Auto-draft) for chat

Same as auto-draft with AI for emails, but for chat
2 months ago in AI suggested replies (auto draft) / Live Chat 0 Backlog

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
24 days ago in AI suggested replies (auto draft) 0 Backlog

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop
about 2 months ago in AI suggested replies (auto draft) 0 Backlog

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.
about 1 month ago in AI suggested replies (auto draft) / Knowledge Base 0 Backlog

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
3 months ago in AI answer for chat / AI suggested replies (auto draft) 0 Backlog