AI suggested replies (auto draft)

Problem AI Answers supports only English or French knowledge sources, and suggested replies require an English Knowledge Base — teams in other languages cannot use these features. Request Expand language support for AI Answers and suggested replie...

Problem AI Answers only draws from Knowledge Base content and external sources — it does not use past conversation history, which often contains relevant answers. Request Allow AI Answers to leverage Front conversation history as a knowledge sourc...

Problem Users can't easily tell which parts of AI-suggested replies come from admin-created templates (high confidence) versus generated from previous conversations or knowledge sources (lower confidence). Request Visually distinguish template tex...

Problem Teams use Confluence for internal documentation and knowledge management, but Confluence isn't available as a source for Front's AI features. Request Add Confluence as a third-party knowledge source option for Front AI to let teams leverag...

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Problem AI-suggested replies and Ask your KB answers strip links from sourced Knowledge Base articles, forcing users to manually find and copy links. Request Preserve links from Knowledge Base articles in AI-suggested replies and Ask your KB respo...

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

Currently, when you select "Take over" on a Suggested Reply, the quoted message history is removed from the draft and sent message. This request is for that to not be the case, and for Suggested Reply to retain that quoted history when it is taken...

Request Show AI-suggested replies within individual inboxes to enable faster reply composition at the inbox level.

Problem AI features like AI Answer and Suggested Replies can only work with information available in Front and cannot fetch or push data from external systems. Request Enable AI features to integrate with third-party tools such as Shopify, order m...