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Chatbots

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121 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
10 months ago in Chatbots 6 Planned

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
16 days ago in Chatbots 0

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
15 days ago in AI / Chatbots 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
28 days ago in Chatbots / Knowledge Base 1 Backlog

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
10 months ago in Chatbots 0 Backlog

Include images, attachments, and gifs in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
10 months ago in Chatbots 0 Planned

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
24 days ago in Chatbots 0 Backlog

Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
10 months ago in Chatbots 0 Backlog

Ability to duplicate entire chatbots for other Front Chat channels

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.
10 months ago in Chatbots 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
8 months ago in Chatbots 0 Planned