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Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
2 months ago in AI / Knowledge Base 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
5 months ago in AI 0 Planned

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
2 months ago in AI / Knowledge Base 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
5 months ago in AI 0 Backlog

AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
5 months ago in AI / Chatbots 0 Backlog

AI Compose on last email

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.
4 months ago in AI 0 Backlog

Customizable templates for AI

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.
4 months ago in AI 0 Backlog

Generate summary with AI in discussions tab

Be able to use OpenAI feature with discussions.
7 months ago in AI 0 Backlog

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.
4 months ago in AI 0 Backlog

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
8 months ago in AI / Tags 0 Backlog