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[activation] Shared aI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
about 5 hours ago in AI / AI tagging 0 Backlog

AI Answer to support more languages

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites I'd be great if features like AI answer for chat, Suggested replies could leverage knowledge base...
7 days ago in AI / AI answer for chat / AI language / AI suggested replies (auto draft) 0 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
about 5 hours ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
6 days ago in AI / AI tagging / CSAT 0 Backlog

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
6 days ago in AI / AI tagging 0 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
7 days ago in AI / AI tagging 0 Backlog

[context] Don't include closing salutation and signature in AI compose

It would be nice not to include "Best, Name" when using AI compose because this is already part of our signatures. This requires the users to remove it every time.
23 days ago in AI / AI compose 0 Backlog

[scope] AI tagging for individual inboxes

No description provided
about 2 months ago in AI / AI tagging 0 Backlog

AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
6 days ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...
27 days ago in AI / AI answer for chat 1 Backlog