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AI

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Increase AI tags option

We're trying out the AI tagging system on our main IT mailbox, but the current limit of 10 tags is a bit restrictive for our needs. Ideally, we'd like to be able to set up 15-20 AI tags for better organization.
3 days ago in AI 0

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
13 days ago in AI / Attachments / Compose - write efficiently with quality 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
about 1 month ago in AI / Core Product Experience 0 Backlog

AI Conversation Data Extraction

It was be really powerful to extract specific data points from Conversation message data to be used for workflows, DOs, etc
about 2 months ago in AI 0 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
about 2 months ago in AI / Chatbots 0 Backlog

AI composer functionality for drafting KB articles

No description provided
3 months ago in AI / Knowledge Base 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
8 months ago in AI / Knowledge Base 0 Backlog

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
8 months ago in AI / Knowledge Base 0 Backlog

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.
9 months ago in AI 0 Backlog

AI Compose on last email

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.
10 months ago in AI 0 Backlog