AI

For inbound messages there is a way to translate these messages but there is also a need to translate AI Replies/ AI Drafts so they can be properly reviewed by users that do not natively speak the language the user is writing in with, so currently...

There should be a way for users to setup a maximum amount of spend on a monthly cadence for usage based AI features. Setting this cap will ensure no unexpected charges occur for any reason. Whenever this cap is hit, all usage based features turn o...

Allow customers to control the AI infrastructure deployment that runs their AI features. Examples include OpenAI, Azure, and Bedrock. Zero retention endpoints are used without exception already but these may not be enough to guarantee AI Privacy a...

Make it easier for front line users to understand what areas of AI suggested replies are generated from templates created by their admins (high quality certainty) vs generated from previous conversations vs from company knowledge sources. Making i...

AI Knowledge is an integral component of effective AI systems, however today AI Knowledge can only be distinguished by Workspaces. For users with multiple customer segments or types that require different knowledge but do not want to split effort ...

Smart CSAT seems to consider only emails and not considering comments on conversations.If one of our users comment and say for example 'case closed could not reach user' CSAT will still apply score without considering the comments on the conversat...

* On the analytics table when you click to view the smart csat score for a particular user(image1a) you are getting a list of conversations(image1b) where smart csat got added but you need to open each of these to see the star score. It would be u...

It would be great to have the ability to use voice-to-text for messages. This would be a huge gain in efficiency for me, as my job requires responding to messages from drivers as rapidly as possible to minimize delays on their routes.

Extend PDF support in Workflows so the “Branch by Autopilot Answer” node can evaluate data extracted from PDF attachments and route accordingly. The primary use case is customers needing to branch workflow logic based on information contained in a...

Be able to extract and transform attachement content data to use in dynamic variables in workflows. For example: extract attachment info > use in API request to create order request in TMS