ADD A NEW IDEA

FILTER BY CATEGORY

All ideas

Showing 1186

Keyboard shortcut: Tab to cc field

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...
2 days ago in Composer 0 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
8 days ago in Metrics 1 Backlog
183 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
8 months ago in Snooze 1 Backlog

Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
23 days ago in Knowledge Base 0 Backlog
178 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
11 months ago in Email channels 7 Backlog

Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
3 months ago in Knowledge Base 2 Backlog

Access Contact's Account via Plugin SDK

As a developer, I'm building a plugin application with the Plugin SDK. It would be helpful to access the Account record for the Contact(s) included in a conversation directly in the payload provided by the plugin SDK, rather than being required to...
7 days ago in SDK 0 Backlog
112 VOTE

See how a rule works during rule creation

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...
9 months ago in Rule management / Workflows 1 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
6 days ago in Admin Experience / Resource management permissions 0 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
2 months ago in Contacts / Custom fields / Developer Platform 0 Backlog