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Tag-triggered transitions for conversation stages

No description provided
24 days ago in Conversation Stages 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
23 days ago in CSAT - Customisation - Survey 1 Backlog

Multiple CSAT surveys per workspace

No description provided
24 days ago in CSAT 0 Backlog

API-triggered transitions for conversation stages

No description provided
24 days ago in Conversation Stages 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
2 months ago in CSAT - Customisation - Survey 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
24 days ago in Conversation Stages 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
7 months ago in Insights / Workflows 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 5 Backlog