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Core Product Experience

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[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
12 days ago in AI / AI compose / Composer 0 Backlog

Notify users of changes in a conversation when working on a separate window

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...
12 days ago in Core Product Experience 0 Backlog

Make it easy to reset default style in composer

No description provided
18 days ago in Compose - write efficiently with quality 0 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
25 days ago in AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

[actions] More text transformation for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
about 1 month ago in AI compose / Compose - write efficiently with quality 0 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct auto-suggestions in pop-ups, without selecting the "c...
2 months ago in AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 1 Backlog

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
2 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
2 months ago in Message templates 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
3 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
4 months ago in AI compose / Attachments / Compose - write efficiently with quality 0 Backlog