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Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.

1 day ago in Live Chat 0

27 VOTE

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...

6 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

31 VOTE

Embedded hyperlinks & emojis for chatbot messages

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...

over 1 year ago in Chatbots 0 Planned

6 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

3 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

71 VOTE

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.

over 3 years ago in Live Chat 13 Planned

14 VOTE

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.

11 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

9 VOTE

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...

7 months ago in Dev Relations / Front Chat 1 Backlog

8 VOTE

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...

7 months ago in Chatbots / Knowledge Base 1 Backlog

14 VOTE

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...

12 months ago in Live Chat 0 Planned

11 VOTE

Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one, but sometimes there's a need for a chat sooner than 6 hours after the end of the first one.

10 months ago in Live Chat 0 Backlog

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