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Chatbot Transcript: Show Present+Selected options for multi-choice fields

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...

2 days ago in Chatbots 0

1 VOTE

Chatbot Transcript - Expose "turn based" conversation / message attribution

When you view a completed Chatbot<>Visitor conversation in the conversation UI, we see the AI/Visitor messages differentiated by being bolded or not. While the HTML version of the message accessible via the API does contain the same bolding,...

18 days ago in Chatbots 0

2 VOTE

Improve Chat Transcript Email Styling/Formatting

The chat transcript emails can be difficult to read—especially for longer conversations. They often appear as one long quoted thread, which makes it hard to follow the back-and-forth flow of the conversation. It would be a big improvement if the t...

30 days ago in Front Chat 0 Backlog

3 VOTE

Front Chat Branch by Agent Availability

Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...

about 1 month ago in Chatbots / Front Chat / Live Chat 0 Backlog

1 VOTE

Front Chat - Support sites with Cross-Origin-Embedder-Policy (COEP) header

I want to embed Front Chat on my site, however I have a Cross-Origin-Embedder-Policy (COEP) header, which requires all embedded content provides a Cross-Origin-Resource-Policy (CORP) header.

2 months ago in Front Chat 0

3 VOTE

Support STP files in chat

No description provided

5 months ago in Live Chat 0 Will not do

3 VOTE

Option to disable console.logs in Front Chat

After installing Front Chat on my site, I see various items logged to the browser console, like the chat version - could you add an option to the Chat init code to allow developers to disable these logs?

7 months ago in Front Chat 0 Backlog

6 VOTE

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.

8 months ago in Live Chat 0 Backlog

1 VOTE

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.

8 months ago in Admin Experience / Live Chat 0 Backlog

7 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

11 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

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