Live Chat

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.

The new design of a Chat conversation means that Inbound messages, Outbound messages and internal notes/comments can be difficult to distinguish due to the shades of blue and grey used. The compose box also now has a "Shared Draft" bar at all time...